The Action Button Fix Kit by Peak Design demonstrates the chaotic process of creating iPhone cases.

The iPhone 15 Pro’s Action button, which has replaced the mute switch, offers enhanced functionality by providing quick access to shortcuts and apps without the need to navigate through the home screen. Yet, if you use a case from a different company, utilizing the Action button may not be as enjoyable.

The majority, if not all, of the external cases that were on the market when the iPhone 15 Pro was released were created without having an actual iPhone 15 Pro or Pro Max to reference. These companies often use previous designs, rumors, leaks, and insider information to guide their designs, which can result in a less accurate or potentially flawed product.

Although there were rumors about the Action Button for some time, companies faced the challenge of designing for it without prior knowledge or experience. Creating a button requires accuracy, which is difficult to achieve with unofficial information. As a result, many companies chose to use the same cutout as the one used for the mute switch. However, thicker cases cause the Action Button to be placed too deep, causing difficulty in pressing it for users.

The case update program by Peak Design.

Peak Design has identified an issue with its iPhone 15 Pro cases, but they are not neglecting their customers. They have introduced the iPhone 15 Case Action Button Issue and Update Program to resolve the problem with cases that have cutouts for the Action Button. If you purchased one of these cases from Peak Design, you have three options available as a customer:

1. Receive a complimentary Button Fix Kit and a $15 credit towards Peak Design.

2. Retain your current case and receive a $40 credit for Peak Design.

3. Receive a complimentary replacement case.

Peak Design is currently developing an insert for the cutout, but they acknowledge that there is uncertainty about its feasibility. If this option is not viable, customers can choose from two other alternatives. The Button Fix Kit and a replacement case with a button instead of a cutout are expected to be released in November.

According to Peak Design, there are some customers who are not bothered by the cutout and the company believes that recalling and replacing cases that have already been sold would result in unnecessary expenses for both the company and the environment. However, the company still wanted to address any dissatisfied customers.

There have been problems with the iPhone 15 case, not just with third-party manufacturers. Even Apple’s own FineWoven case has faced backlash for its easily scratched surface and poorly placed USB-C port. Learn more about the new iPhones by reading our iPhone 15 roundup. Be sure to also read our review of the iPhone 15 Pro Max.

Cases and covers for iPhones and other mobile phones.