The financial industry is at the forefront of ushering in a new era of digital transformation. This trend has made it possible for individuals and companies to easily access and control their finances through various digital means, making it a popular choice.
At present, the majority of banks and financial institutions utilize fintech and have moved towards a digital finance environment that facilitates the provision of financial services such as bill payment, insurance, and investments through a simple tap on the consumers’ devices.
Fintech is leading the charge towards a more convenient, easily accessible, and highly effective financial environment. The upcoming fintech trends are expected to have a major impact on the market this year, promoting financial inclusion and driving economic growth.
Embedded financing allows for a smooth customer experience by seamlessly incorporating financial services into their daily routines. This allows businesses to efficiently provide financial services. The growing trend of collaboration between technology companies and banks to integrate financial products into user-friendly and convenient products has led to an enhanced customer experience.
Per McKinsey & Company, instances where consumers engage with digital platforms lead to the growth of embedded financing. This type of financing offers a way for both financial and non-financial organizations to enhance customer satisfaction and generate additional sources of income.
In order to succeed in a technology-driven era, banks are implementing artificial intelligence (AI) advancements to provide customized solutions and unique real-time experiences.
Over the years, banks and financial institutions have begun utilizing AI technology. This has led to decreased expenses for storing and handling data, improved accessibility and connectivity within financial services, and increased automation. As a result, financial services are gradually adopting AI capabilities.
Renny Thomas, a senior partner at McKinsey, stated that creating the future AI bank will enable institutions to accelerate innovation, rival digital startups in forming more meaningful customer connections on a larger scale, and attain long-lasting growth in profits and valuations in this modern era. The suggested articles aim to assist banks in defining their goals and developing a roadmap for their journey.
Neo-banks, also known as virtual banks, operate solely on the internet and through cloud computing. These banks are recognized for their utilization of artificial intelligence and data analysis to offer customized solutions to various groups of customers.
Additionally, neo-banks have partnered with traditional banks to create customized offerings for customers. This includes incorporating various financial services and products such as banking, payments, and lending.
The professional services network Ernst & Young (EY) states that neo-banks have increased income opportunities and enhanced customer experience by utilizing the digital ecosystem.
There are many benefits for banks to digitize their lending process, such as improved customer satisfaction, better decision-making, and significant cost reductions.
According to EY, digital lending has been updated with modern tools like machine learning models and unified dashboards. The use of advanced automation sets digital lending apart, as it covers tasks from application processing to data analysis.
Digitalization has also caused a transformation in the insurance industry, leading to the emergence of “insurtech” as a noteworthy trend to monitor. The integration of technology in this field has resulted in the use of digital tools like AI, machine learning, deep learning, artificial neural networks, and blockchain technology to improve insurance services.
Additionally, EY stated that insurance companies have the ability to offer coverage for cyber threats to businesses. This allows customers to customize their insurance plans to meet their individual needs.